From time to time, we all experience an issue at work, sometimes its small and sometimes it’s beyond our scope and we need advice on moving forward.
Unichef is here to help in any way we can but often its best to do a bit of homework first before you contact us so that you save us time in explaining things in detail.
There are many links on our homepage that can give you very accurate help and advice before you feel the need to contact your Union.
Since the pandemic, Unichef still runs on a small team of support staff and it helps us enormously if we are not on telephone calls all day, therefor SMS is a huge part of our routine and helps us get to issues much more quickly.
If you are emailing us, that’s fine but please DO NOT send us documentation or try to explain what your issues is. It is much better and quicker if you let us ask the precise questions so that we can filter your grievance accordingly and escalate it quickly if necessary. 99% of all messages are answered within 24 hours, often quicker if your a member.
Most queries that we get can be sorted easily and quickly and having such a filter system means that we can spend more time on more serious matters.
You will always find us willing, friendly and supportive but please remember, we are also chefs and we call it the way it is, we have mountains of experience and if you’re in the wrong we will let you know, (as gently as we can).
Here is a simple guide to help you.
Firstly,visit the links and helplines below,they are often a great source of information which will help you decide how you deal with your issue.
Next,contact us using the buttons at the bottom of this and every webpage.Please DO NOT send us any documentation at this stage,when we need it we will ask for it.
Next,in the contact box tell us very simply what you issue is IE " I have been dismissed "I have been bullied "etc.
Once we have your contact we will acknowledge your issue and make arrangements with you to discuss things in more detail.This will be through SMS or email only at this stage.
Advice Lines
https://www.acas.org.uk/advice
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